OneMinFit™ Support

Need a hand? Write to us at help@oneminfit.com and a real person will answer. OneMinFit™ is published by HAPPYDIC LLC.

FAQ

My reminders don't go off

Make sure notifications are allowed for OneMinFit™ in your phone's Settings. On Android, also allow Alarms & reminders for OneMinFit™. In the app, open the System tab › App Settings and tap the notifications tile (it reads Fix permissions when something is off) to check everything the reminders need. Reminders fire only inside the active window and on the active days you picked.

How do I keep my progress on a new phone?

Sign in from the System tab › Account › Sign in. Signed-in accounts back up workouts and settings. As a guest, everything stays on this phone only.

I paid, but Premium isn't active

Open the System tab › Account, tap Restore purchases, then Restore purchase on the Premium screen, using the same Google account or Apple ID you paid with. Still stuck? Email us and include the date of the purchase.

Subscriptions

Manage or cancel

On Android, open the Google Play Store app, tap your profile picture › Payments & subscriptions › Subscriptions › OneMinFit™. On iPhone, open Settings › [your name] › Subscriptions › OneMinFit™. In the app, open System › Account, tap Manage subscription, then Manage subscription again on the Premium screen — it takes you to the same place. Cancel at least 24 hours before the renewal date to avoid the next charge; you keep Premium until the current period ends.

Refunds

Google Play handles refunds for Play purchases. Request one from your Google Play order history; if Google sends you to us, email us.

Apple handles refunds for App Store purchases. Request one at reportaproblem.apple.com.

Delete account

1. Open the System tab › Account.
2. Tap I want to delete my account. As a guest, tap Delete all my data.
3. Confirm. If you signed in some time ago, the app may ask you to sign in again first.

What gets deleted: your account, your cloud backup (workouts, settings and schedule), and the data on your phone. The boards you own are deleted, you leave the boards you joined, and your username is released. Leftover score entries expire within 80 days. More detail: Delete your account.

Deleting your account doesn't cancel your subscription. Cancel it in Google Play › Payments & subscriptions on Android, or Settings › Apple ID › Subscriptions on iPhone.

You can't use the app? Email help@oneminfit.com from your account's email address and we will delete it for you.

Report or block a player

Leaderboards are private boards between friends, but if someone's name or picture isn't OK:

• Report a player: open the board, tap their row, then Report player.
• Block a player: tap their row, then Block player. Their rows are hidden from your boards' standings on this phone.
• Report a board: tap the person-plus button at the top right of the board, then Report board.
• Unblock: the same person-plus button lists the players you blocked, each with Unblock.

We review every report within 24 hours and remove content or players who break the rules. Board owners can also remove members.

Privacy

Read what we collect and why in our Privacy Policy.